Policies at M&S Homemade Soap and Personal Care

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent store policy for our customers. 

Customer Care

Our customers are what matters most. All of our products are designed with you in mind. Our goal is to provide you with the best. If, for whatever reason, we don't meet that goal, please let us know, and we will work hard on improving your experience. 

Product Safety

Our products are made in small batches, and our family tests each batch before adding them to our website. Even though some of our scents smell so delicious, you may want to eat them, Please Don't! While they smell lovely, they don't taste outstanding and could cause harm.

Our products can cause skin issues, even though we use gentle oils and natural ingredients. Our artisan soaps will have a higher PH than store-bought soaps since they are actually soap and not detergents. There is also the possibility you may be allergic to something in our recipes. If this happens, please stop using the product and seek medical treatment.

Please know that none of the products found on our website are approved by the FDA and are not meant to treat, cure or prevent disease. For your safety, we list our ingredients on the website as well on product packaging.

Online Privacy & Safety

Your privacy & safety is a top priority. Your personal information is not for sale and only used for business reasons, like shipping your products.

Special Requests or Questions

Our goal is to help meet your desired outcome. If, after looking at our current products, you do not see what meets your needs, please reach out for a Wholesale or Custom order via the

Please Contact Us page. We do have limited availability for this service.

Please understand that for your safety and product performance, artisan bar soaps take at least 6 weeks to cure. This is not a process that anyone can speed up when doing either Hot or Cold Process soap making. Because of that, we will not accept custom or wholesale orders with a shorter timeline for ethical reasons.

If you have questions that have not been answered here, please feel free to reach out to us through the Please Contact Us page.

Current Payment Methods

- Credit / Debit Cards